Keep Ticket Active during driver shift changes within same truck

A few customers work 24/7 and have different shifts for drivers. Dispatchers will create tickets and assign them to vehicles during a shift change. Currently, Driver A would clock out of Truck A when a ticket is dispatched to this vehicle and Driver B will then log into Truck A. When Driver A clocks out. the ticket is closed. Since it is a high paced environment, dispatchers will not notice the ticket is closed unless Driver B informs them. This will require dispatch to resend the ticket, duplicating their efforts and wasting unnecessary time.

We will create a new status action "Keep Ticket Active" that can be set when a driver clocks out of TrackIt.

When Driver B clocks in and goes to At Plant/Loading, TrackIt will recognize there is an active ticket for this vehicle and send it to the device.

This will allow Driver B to head to the job while saving dispatch time.

Note: In case there is a status action "Complete Ticket" upon entering At Plant status, if we have this new status action configured, it will ignore the "Complete Ticket" status action.